At a crucial point in the game, the coach yelled, “Take care of the ball! We’ve had two fumbles already. We don’t need another one.” All players focus on “don’t fumble” and too often there is a fumble or another mistake.
Managers see repeated mistakes as something akin to the pneumonic plague and admonish the team with, “We are supposed to learn from our mistakes–not keep making them!”
To reduce repeated mistakes, consider three approaches.
One, shine the spotlight brightly on successes, no matter how small. Start catching employees doing things right. Cheer all improvements. Managers who focus strongly on mistakes, like coaches who prioritize fumble avoidance, create tense environments which actually contribute to error-making.
Two, require checklists whenever appropriate. Pilots who have successfully performed hundreds of take-offs and landings still complete checklists. Why? Checklists are proven devices for reducing mistakes.
Three, consider removing an employee from a task if, after training and experience, the employee continues making dumb mistakes. All tasks, no matter how simple, require some degree of talent to be performed well. Remember Shaquille O’Neil, after untold hours of practice, could not improve his free-throw shooting.