The Five Toughest Personnel Decisions


Part 1 of 5

A manager said to me, “I’m concerned about Jacob.  He has really struggled during the last few months.”

“How long has Jacob been with you?” I asked.

“Almost fifteen years.”

“What is Jacob’s performance history?”

“He’s been a pretty good performer, not great but reliable.  The volume in Jacob’s job has increased dramatically and we have become very dependent on technology.”

“Have you trained Jacob sufficiently?”

“Yes, we’ve offered extensive training.  In reality, the job has probably outgrown Jacob’s abilities.”

“Do you have other tasks that you could assign to Jacob?”

“Not really.  We are fully staffed and I’ve shifted tasks as much as I can.”

When a job outgrows an employee’s abilities, I think the company should try to reassign the employee to other tasks.  However, as in this example, reassignment is not always practical.

Another option is to continue coaching and training and hope to get the employee up to speed.  However, this usually does not work.

As tough as it sounds, the better option for both the organization and the employee is to compassionately remove the person from the organization and assist him/her in finding a better fit with another company.

 

How Appraisal Policies May Put Managers in a No-Win Situation


A very successful, but frustrated, manager reported to me, “During annual performance appraisals, we must have an improvement plan for low ratings.”   The manager further explained that he rated two employees low on the “quantity of work” scale.

“Did you develop a plan?” I asked.

“Yes, both had good attitudes.  I spent a lot of time with them and they did improve.”  The manager admitted the employees did not blossom into stars and probably never would.  Still, on the next appraisal, they earned “meets expectations.”

“Then what is your frustration?” I asked.

“When I submitted my appraisals, my manager said that my ratings were too high.  He said I needed at least some ratings that were “below expectations.”

“I think I see the cause of your frustration,” I responded.  “You are required to improve employees’ performances and, at the same time, your manager expects you to report lower ratings.  This seems like a no win situation.”

“That’s my point, exactly!”

Performance appraisal ratings create more frustration than a ref’s bad call you your star player in the final seconds of a game.  Why don’t we just do away with ratings?  Replace them with a brief listing of an employee’s achievements and areas of emphasis for the future.

 

My Top Ten Idiotic, Motivation-Killing Statements


businessman rating

Here are my top ten idiotic, motivation-killing statements.

If I gave you a “five,” you wouldn’t have anything to strive for.

You haven’t been here long enough to get a “five.”

I don’t give “five’s.”

HR requires that I write a justification if I give you a “five.”

Our policy discourages high ratings.

If I gave you a high merit increase, you would think you had it made.

Never let them know you are satisfied with their work.

Others might be envious if I gave you a big increase.

Yes, you did a good job, but this was a team success.

I know your attendance is perfect but we can always do better.

Effective leaders delight in awarding their best producers with high appraisals and merit increases.  The result is:  high producers strive even harder.

While lesser performers may publicly whine and whimper about their modest increases, they will learn that to get more they have to produce more.

Withholding rewards from high performers based on fear of losing commitment or upsetting slackers makes about as much sense as the late Yogi Berra saying, “No one goes there nowadays; it’s too crowded.”