Don’t Reward Uncooperative Employees While Punishing Cooperative Employees


During the discussion of a serious design wreck, it quickly became apparent that only Juan and Hershel had the specialized talent to restore the project’s schedule.

When Hershel accurately perceived the project’s need for extra work, he spoke up. “I have family obligations the next couple of months and will not be able to work weekends.”

Although the manager was aware that Juan had been putting in a lot of hours on another project he said, “Juan, I hate to ask but do you think you can bail us out?”

Juan nodded and said, “I think I can be of help.”

The much-relieved manager accepted Juan’s offer. Although the manager may not have been aware, Juan also had upcoming personal obligations; but he was not the type to let personal issues impact his work.

Perhaps unintentionally, the manager’s decision had the effect of rewarding uncooperative behavior (Hershel) while punishing cooperative behavior (Juan).

Some would say that Juan should not have agreed if he thought the manager’s request was unfair. But I say it is the leader’s responsibility to avoid stacking work on cooperative team players while allowing self-serving, whiners to skate by with less effort.

 

My Top Ten Idiotic, Motivation-Killing Statements


businessman rating

Here are my top ten idiotic, motivation-killing statements.

If I gave you a “five,” you wouldn’t have anything to strive for.

You haven’t been here long enough to get a “five.”

I don’t give “five’s.”

HR requires that I write a justification if I give you a “five.”

Our policy discourages high ratings.

If I gave you a high merit increase, you would think you had it made.

Never let them know you are satisfied with their work.

Others might be envious if I gave you a big increase.

Yes, you did a good job, but this was a team success.

I know your attendance is perfect but we can always do better.

Effective leaders delight in awarding their best producers with high appraisals and merit increases.  The result is:  high producers strive even harder.

While lesser performers may publicly whine and whimper about their modest increases, they will learn that to get more they have to produce more.

Withholding rewards from high performers based on fear of losing commitment or upsetting slackers makes about as much sense as the late Yogi Berra saying, “No one goes there nowadays; it’s too crowded.”

 

Continuous Coaching on Employees’ Weaknesses Frustrates Everyone


Max, a new supervisor, said to Jamison, a well-trained and experienced employee, “Your work is good but the metrics show that it takes you too long to complete your tasks.”

“I like to be very careful,” replied Jamison.  “I don’t release my work until I know it is right.”

“I appreciate that but I don’t think you need to spend time verifying information that has already been double-checked and approved.”

“I just like to see for myself.  I don’t always trust what I get.”

“Sometimes I see you completely redoing a task that is already in compliance with customer specs.”

“I want to make sure that customers get my best work.”

Becoming irritated, Max said, “You are making it hard for others to complete their tasks on schedule.”

“They should concentrate on their work and not worry about me,” replied Jamison.

The more leaders focus on fixing employees’ weaknesses, the more frustrated everyone becomes.

According to Gallup Surveys, continuous coaching on employees’ weaknesses creates frustration, anger, de-motivation and resentment.   After employees have had sufficient training, if their overall work is acceptable, it may be better to realize that not all will be superstars.

 

If You Chase Two Rabbits, You Will Not Catch Either One


After a manager presented the departments’ ten objectives for the upcoming quarter, a supervisor asked, “Which are the most important?”

“All are important,” the manager replied.  “We have to achieve all of them.”

Another employee said, “Sometimes, we get surprises and it may not be possible to achieve everything.”

“Yes,” added another, “and some are in conflict.  When there is a quality issue, do I fix the glitch and miss the on-time; or do I ship on-time, knowing the product may be returned?”

The manager stated, “I expect you to make every effort to achieve all of the objectives.”

The manager’s comment shut down the discussion but did not address the issue.  No one believes all of the objectives are equally important.  To paraphrase a quote from George Orwell’s novel, ANIMAL FARM, “All of the objectives of the department are equal but some of the objectives are more equal than others.”

For an agricultural promotion, a state representative said, “We are Number One in egg production but not Number One in chicken production.  You can’t be Number One in both of those.”

We achieve great things by laser-firing our efforts toward being good at one thing at the time.  “If you chase two rabbits, you will not catch either one,” states an old proverb.

How to Motivate Employees with Pseudo-Set Framing


“Things occur in three’s and seven’s.”  This phrase rings in my ears when I train my pup to point and hold birds.  I first heard the phrase while attending famed-trainer, Delmar Smith’s workshop for amateur dog trainers.

Successful dog training requires mind-numbing, repetitive activities.  To stay focused, I set targets of completing three sets of seven’s; sometimes I vary it to seven sets of three’s.

Many years later, I read in the “Journal of Experimental Psychology” that researchers Kate Barasz and others report that people have an irrational need to complete “sets” of things. Their experiments show that pseudo-set framing (describing things as groups) significantly improves results.

Rather than asking employees to perform the same task hundreds of time during a work day, consider breaking the tasks into groups of ten’s or twenty’s.

You seek a twelve percent improvement in some performance metric; break the request into four phases with each phase representing three percent.  If your team is in tenth place, challenge them to improve three places.  Then ask for three more.

How do you eat the whole elephant?  Take three bites at the time.  Think “sweet sixteen,” “six pack,” “two for the price of one,” “top ten,” “one dozen,” “five, ten, fifteen . . .”

Coach’em Hard and Hug’em Later


“He was tough and he was hard; as tough a man as I have ever known.”

“He kept pushing and pushing and pushing.’

“He drove you to exhaustion but was the most compassionate person I have known.”

“He suspended Joe Namath and Ken Stabler–two of his greatest quarterbacks–for breaking team rules.”

“He would tear you up on the field and then bring you into his office and ask how your Mom was doing.”

“He would find ways to help his players without letting them know that he was helping them.”

“He would jump in front of a bullet for his players.”

“He could pull people together, unify them and get them to commit to the mission.”

“His harsh, tongue lashings were not personal, he simply wanted to make you better.”

These are comments from players and coaches led by Paul “Bear” Bryant, the legendary football coach.

Today, a street, a museum and a stadium display Paul Bryant’s name.  And more than seven hundred children of his former players have received generous university scholarships from the Bryant Scholarship Fund.

Of course, there are critics of Bryant’s methods.  And many of his practices are surely not appropriate for most corporate cultures.  Still, I think the leadership philosophy of “Demand a lot and care for the person.” is a sound one.

Employees and Leaders Benefit From Unequivocal Confirmation


Helena explained to her friend, “I just talked with my boss.  She couldn’t say enough good things about how I handled an unhappy client.  She went on and on.  It makes me worry.”

“Why would that make you worry?”

“I think she may have an ulterior motive.”

“Like what?”

“You know we are opening a new location, and I’ve told her that I do not want to transfer.  She may be thinking about moving me to the new site.”

How is it that we have taken a concept like “sincere appreciation” and turned it into something suspicious?

Maybe it’s because we have introduced practices like balanced feedback—identify what is good and what needs improvement.  Maybe it’s because performance appraisal systems discourage unqualified high appraisals—try turning in an exceptionally-high appraisal with no suggestions for improvement.   Maybe the concept “you can always improve” pervades leader-employee relationships.

Unequivocal confirmation occurs when a leader tells an employee something the employee knows to be true without “if’s,” “and’s,” or “but’s.”  Leaders practice pure confirmation so rarely that employees become suspicious when they hear it.

Employees (people) need to be confirmed.  It is not a psychological need; it is a physiological need.  Unequivocal confirmation releases endorphins (chemicals that create a sense of well-being) in our brains.    Insightful leaders realize that unequivocal confirmation increases both employee engagement and satisfaction.