“Was their complaint valid?” I asked.
“Not really. They just didn’t want to change the way they were entering data.”
“Were they good team members?”
“I would say ‘no.’ They performed OK but complained a lot.”
“What did you do?”
“It required a little extra work on my part, but I finally agreed to carve out an exception for them.”
Less than a month later, the same individuals demanded upgrades for their workstations. The manager explained that their workstations would handle the process if they would just install the revised software. Of course, the whiners had their reasons for not liking the software revisions.
As tempting as it may sound, attempts to appease demands of aggressors almost never placates them. Caving to impractical demands begets more demands—not improved cooperation. And why not? Complainers, who get results, are emboldened to continue demanding more and more.
The more effective way to deal with unreasonable demands is to simply refuse to comply with the demands.