“She sincerely cares about us.”
“A very good listener; that’s how I would describe her.”
“A good cheerleader, realistic but upbeat.”
“When she comes into the room, the energy level goes way up.”
Employees in Department B, when describing their leader, said things like.
“It seems that she thinks our work is never quite good enough.”
“I may not see her for days, but if I do make an error, I hear back immediately.”
“She may want the team to succeed but she will see negatives in everything.
“She has high turnover. No one wants to work with her.”
Joyce Heatherly in her book, BALCONY PEOPLE, explained the differences between these two leaders.
Balcony leaders (Department A) are encouraging, helpful, considerate and joyful. They seek ways to grow and develop staff members and ensure their successes. They are diligent, compassionate and quick to forgive. Balcony leaders strive to develop staff members to be the best they can be.
By contract basement leaders (Department B) are very critical and hold grudges. They have long memories and put their individual desires above all others. Basement leaders belittle, discourage and take energy out of the team members.