I believe the greatest responsibility of a leaders is to make their teams better. Jack Welch, the former outstanding CEO of General Electric phrased it this way, “The team with the better players usually wins.”
Whether the arena be sports or a company, there are three major strategies for improving your team.
One, invest heavily in developing current team members. “We are always training and retaining our operators,” a manger told me. “And whenever we get a new tool or discover a better process, we educate members thoroughly.”
Two, consider shifting the roles of some of your team members. A member, who performs marginally in some tasks, may perform well in different tasks.
A manager of a floral shop said, “Soon after I assumed my position, I began getting many customer complaints about one of our employees. I asked the owner, why he had kept the person and he said because she is a genius in floral arrangements. I moved her to the back of the house arranging customer orders and she performed exceptionally well.”
Three, if marginal employees do not respond to training and if there are no other tasks they can perform well, the only remaining option is to replace the marginal employee with a more talented individual.