“I have a hard time communicating with him. He asks for status reports but he doesn’t listen, he interrupts, and seems easily distracted.”
“How do you present your information?”
“I send him written reports. In meetings, I give him updates and back them up with data and justifications.”
“He doesn’t want to hear all of that. He is not a reader. Just give him two or three key data points. Use charts and graphs. If he wants more information, he will ask.”
To communicate well, managers must learn to read their bosses preferences. Does the boss prefer written or oral reports? Just a summary or gobs of tedious minutiae?
Some managers want to hear about plan disruptions immediately. Others like more systematic, periodic reports and may say, “Bring that up at our next meeting.”
Above all, find out what most interests your manager, that is, what may keep the boss up at night. Is it schedule? Work quality? Safety? Customer service? Something else?
By learning your boss’s preferences, you will know where to put your energy. Further, your encounters will be both more pleasant and more effective.