By all accounts, Margie is a very influential leader. Margie’s CEO said, “She has a way of getting people’s attention. Margie’s peers often call her for advice, and I think her staff would follow her through fire.”
I asked a group of Margie’s employees if she offered rewards or used punishment to get them to do things.
“Not really,” one responded. Another said, “I think she appreciates what we do but she doesn’t offer a lot of carrots for incentives.”
I asked if Margie was unusually persuasive or charismatic. “I never thought of her that way,” came a response. “She is professional and communicates clearly but I don’t see her as sprouting ‘charm.’”
I probed further, “In a nutshell, just what is the basis of Margie’s ability to influence you and others to do things?”
In differing ways, employees voiced respect for Margie. They respected her knowledge, skill and integrity. All agreed that Margie was honest and seemed to genuinely care about them as individuals. Others vouched for her competency. She has proven that she knows what she is doing and she will not ask you to do anything that she can’t do herself.
Earn others’ R-E-S-P-E-C-T. It gives you more power than rewards, punishment, or position.