The other said, “Really? I got a quick response from him.”
“How did you do it?”
“I just emailed him and he responded in a few minutes.”
“Well, I called and left a voice message. It was two days before I got a reply.”
News flash: managers have unique peculiarities about how they prefer to interact with staff. This manager obviously preferred email and text to the phone. Most employees eventually learn to read their managers, but why should they have to play detective to ferret out their leader’s idiosyncrasies?
Are you comfortable with staff drop-ins or would you prefer appointments?
When staff reports, do you want a lot of details or would you prefer just the headlines?
When an unexpected challenge erupts, do you want staff to simply report or offer options for dealing with the issue?
Do you like to wander around the premises or do you homestead your work place?
Do you like data to back up suggestions or will opinions suffice?
Most staff can respond to a wide variety of leader behaviors, but they can do so more effectively when the leader clearly lays them out.