“Do you have an attendance policy?” I asked.
“Yes, but it’s pretty lax. There is a lot of discretion.”
“Do you talk to employees who are late or miss work?”
“Yes, but they don’t seem to care too much. It is pretty easy for them to get another job.”
When asked by a large company to help with attendance, I visited the management team and requested attendance records by department. As I expected, there was quite a bit of variation among departments. So I approached the manager who had the best record and asked him what he did. Here is what I found.
One, the manager pleasantly greeted each employee arriving at work. At the end of the shift, the manager said to employees as they were leaving such things as, “Good afternoon.” ”See you tomorrow.” “Enjoy your youngster’s soccer game.” “I think you hit a good lick today.”
Two, each week, the manager posted a chart showing the company and the department attendance record. During meetings, he frequently expressed his appreciation for their commitment.
Three, if an employee missed or came in late; the manager asked, “Is everything OK? We were concerned about you.”