“What are you doing?” I asked.
“We are developing promotional paths for the people that we really want to keep. We also try to keep our wages competitive.”
“Have you looked at your front-line managers?”
“What do you mean?”
“How do they relate to employees? Do your managers treat employees respectfully? Take a personal interest in them? Seek their suggestions occasionally? Show their appreciation?”
About two-thirds of the participants in our management workshops, when given a choice, say that opportunities for promotion are more important than employee-manager relationships.
However, research clearly tells us that the number one reason good employees quit is because they did not respect their managers. It is true that many employees do get a pay increase when joining another company.
But as an employee said, “I did increase my pay but I just got fed up with my supervisor. You could never please him and he had his favorites.”
Managers who develop professional relationships with their employees have much better retention records.