“Our manager, Gardner, is patient and always gives you a second chance.”
“He takes as much time as you need to help you work through things.”
“When we fall short, Gardner recognizes our challenges and encourages us.”
“Gardner is always there for you. You can count on his support.”
Employees from the other department shook their heads and chimed in:
“Well, you know where you stand with Jasper but he is not too patient.”
“Jasper will show you how to do things and then he expects you to do them.”
“When Jasper praises you, you know you have earned it.”
“Jasper does not hold grudges, but if you violate policy you can expect a write-up.”
Good coaching, I think, is about achieving goals. Good coaches set specific expectations. They train and support their employees. When employees falter, good coaches are quick to help but their interventions are usually brief and to the point. While effective coaches relate well to their employees, they enforce the rules consistently and fairly.
Gardner, who is popular, may not get the most out of his team. By contrast, Jasper is likely do what he has to do to get results.