“I knew I had to do something,” said Helena. “I began coaching our slower, mistake-prone employees. Most appreciated my help. We did reduce our rework a bit and assemblies increased to about thirty-three per shift–still way to low.”
Eventually, Helena extended her training efforts to all employees. Most seemed thankful but production remained flat.
Next, Helena began strictly enforcing attendance policies. “Some employees grumbled,” she said. “A couple quit. Four weeks later we were producing only about thirty-five assemblies per shift.”
“Having run out of options,” Helena lamented, “I bit the bullet and released two of my lowest performers. I felt bad. I knew they had bills to pay but they just couldn’t do the work.”
Over the next few months, Helena replaced more low producers with better workers. Production quickly improved to forty per shift. And after two more months, Helena’s team set a company record of fifty-two units.
As Dominique Wilkins, the former NBA basketball great said, “You are only as good as your team.”